Q&A

Xterior Solutions Q&A

Why choose Xterior Solution's for my project?

Here is a list of reasons why.

- Owens Corning Platinum Preferred Contractor(we represent less than 1% of the Roofing Contractors in the US.)

- A+ with the Better Business Bureau

- 24/7 Support and Emergency Service

- Will always get a live person

- Showroom and Warehouse with a physical address not a P.O. Box

- Office Staff- Sales Team to cover 8 counties throughout the Hudson Valley, Project Manager and Office Manager

- Licensed and Bonded in the  counties that require them

- Financing options available

- Community Involvement

- Donations to Charities

- 5 Consecutive years winning the Angie's List Super Service Award in multiple categories

- Over 190 Reviews on Angie's List

- Over 500 up to date references

- Drone use(before and after pictures)

 

What to expect during your Estimate

We take care during EVERY estimate to discuss with home owners the benefits of chooising our team for their projects. 

We discuss several things including: the products we will use, warranties, scheduling, permits, and possible problems we could run into during installation.  For this reason we may you to provide access to you attic - providing us with a look INSIDE your roof, similar to an x-ray, allowing us to spot any damaged areas.  

Our sales consultants will also go through all your paperwork, review your contracts with you, and discuss permits - if needed.  

Why do you need to see my attic?

We will frequently ask homeowners to provide access to their attic, this does not mean that you need to clean out your attic for us!  We will simply want to pop our head in so we can look around.  This allows us to spot any areas that could be damaged from rain or previous roofing jobs.  

Water will leave dark stains in your plywood, an easy way to spot a leak; but it could also lead to rotting and mold.  

A roof typically required 3000-4000 nails! If you have had your roof repaired, a second layer added or even replaced you could be in need of new plywood sheathing!  Many people don't realize the damage that becomes visible AFTER your current roof is removed.  Check out our photo album "Reasons for new Plywood Sheathing" for more details.  

Are you insured/licensed/bonded?

Yes! We are fully insured; we are also licensed and bonded for work in both Putnam and Westchester counties.  

Can you repair metal roofing?

Unfortunately, no we cannot.  Metal roofing panels are not stamped by the manufacturer making it difficult to match for a repair.  

Do you offer financing?

Yes, we can offer a variety of financing options through Service Finance.  

Do you use sub-contractors?

No, our crews work exclusively with and for us! This ensures consistant quality with every installation project.  

How long will my project take to complete?

Every project and home is different; timing is dependant on the size of your home, type of materials being installed, weather, and current condition of the home.  Weather and current home conditions are two of the biggest complications we schedule around.  We also take care to communicate with every customer during each stage of their project. 

How much more is a Metal Roof versus a Shingle Roof?

Typically a Metal Roof is about 2-3 times the price of a Shingles Roof. It does depend on the style and gauge, but its definitely more expensive.

If I do decide to have my roof replaced with shingles, what is the warranty?

If Xterior Solutions installs a new roof, the warranty is for a LIFETIME. Since Xterior Solutions is a Platinum Preferred Contractor with Owens Corning we can offer the best warranties in the business. All of our Roof Replacements come with a LIFETIME Workmanship Warranty as well as a 50 Year Labor & Material Defect Warranty on the Shingles which is backed by Owens Corning.

What forms of payment do you accept?

We can accept cash, check, and major credit cards (Visa, Mastercard, Amex, Discover).  

When can you start my project?

Timing and scheduling can vary for several reasons including time of year, weather, othr projects, size and complexity.  We will be sure to communicate with customers so you know exactly when your project will start and finish.  We are will you every step of the way! 

our service area

We serve the following areas

  • Arden
  • Bellvale
  • Blooming Grove
  • Bullville
  • Campbell Hall
  • Central Valley
  • Chester
  • Circleville
  • Cornwall
  • Cornwall On Hudson
  • Cragsmoor
  • Cuddebackville
  • Ellenville
  • Florida
  • Fort Montgomery
  • Goshen
  • Greenfield Park
  • Greenwood Lake
  • Harriman
  • Highland Falls
  • Highland Mills
  • Howells
  • Huguenot
  • Johnson
  • Lake Peekskill
  • Maybrook
  • Middletown
  • Monroe
  • Montgomery
  • Mountainville
  • New Hampton
  • New Milford
  • New Windsor
  • Otisville
  • Pine Bush
  • Pine Island
  • Rock Tavern
  • Salisbury Mills
  • Slate Hill
  • Southfields
  • Sparrow Bush
  • Spring Glen
  • Thompson Ridge
  • Unionville
  • Walden
  • Walker Valley
  • Warwick
  • Washingtonville
  • West Point
  • Westtown
Our Locations:

Xterior Solutions
190 Cardinal Rd
Hyde Park, NY 12538
1-845-943-2220
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